Building Mailing Lists, List Building, Social Media, Niche Marketing

A New Era For Email Relevance

It is an interesting time for email marketing right now. Though it is still a quite effective medium for marketers, there are many challenges to deal with. This was the subject of a session moderated by David Daniels of Forrester Research at the Shop.org summit in Las Vegas this week.

What do you see as the biggest challenges for email marketing campaigns?

Email contributes to the overload of information that Internet users face on a daily basis. The web is not as simple as it used to be. People have more information coming at them than ever before, be it from social networks, RSS feeds, email, or whatever. Spam continues to plague inboxes (not that these other channels are immune), and that complicates things even more. Now add to that, the increasing use of the mobile web. One may assume that social networks are taking over or even replacing email, but one would be wrong. 

Email is not dying because of social media. “Email is still a key tool in social communication,” says Daniels. “Understanding audience engagement is key.”

Email portability adoption is increasing. For example, just this week Google launched email syncing for Gmail to smartphones (meaning iPhone users can get their gmail accounts synced between their iPhone and their PC). This will make it easier for iPhone users to keep up with their accounts on the go.

Daniels suggests using SMS (text messaging) as an opt-in point for email subscriptions, as well as rendering and supporting the call to action.

Considering that people have their phones with them pretty much at all times, email marketers shouldn’t be overlooking mobile. Consider these stats that Daniels provides:

While social media may not be replacing email, it’s obviously still growing rapidly. You may have heard that Facebook alone just surpassed the 300 million-user milestone a couple weeks ago. That’s close to the same amount of people that make up the entire population of the United States, to put that into perspective.

Many companies are utilizing social media and integrating it into their email marketing campaigns. There’s no reason why you shouldn’t be doing the same. Incorporate Facebook pages, Twitter, and/or MySpace accounts into campaigns. You can further engage with customers, and in turn keep interest in your emails going.

The key is to stay relevant to users. According to Daniels, “relevance empowered” mailings deliver more top and bottom line improvement than broadcast. He gave a few recommendations for implementation:

I’ll add a couple of my own cents, and suggest that once your email campaign is integrated into social media, it becomes fair game for going viral and for being found in real-time searches. Essentially, your campaign can be taken from the inboxes of subscribers and expanded out onto the real-time web.

Email marketers shouldn’t fear social media. They should embrace it. Of course, campaigns will need to be compelling enough to get people to want to share them.
WebProNews reporter Abby Johnson contributed to this article from Shop.org in Las Vegas.

About the Author:
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

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To Sum it Up, They Ignore it

Google does not use the “keywords” meta tag in its web search ranking. Google’s Matt Cutts explains this in a Webmaster Central video. This is not breaking news, by any means, but there are a lot of people out there that still put a lot of stock into this.

In fact, Cutts mentions that people have sued each other for meta tag keyword theft, when really this is just a waste of everybody’s time, because they don’t even play a role in the ranking of sites on Google. Have you been under the impression that the keywords meta tag was important to ranking in Google? Comment here.

“About a decade ago, search engines judged pages only on the content of web pages, not any so-called “off-page” factors such as the links pointing to a web page,” says Cutts. “In those days, keyword meta tags quickly became an area where someone could stuff often-irrelevant keywords without typical visitors ever seeing those keywords. Because the keywords meta tag was so often abused, many years ago Google began disregarding the keywords meta tag.”

Just because Google ignores the “keywords” meta tag, that doesn’t mean it ignores all meta tags. In fact, there are several that the search engine definitely uses. For one, Google sometimes uses the “description” meta tag as the text for search results snippets. But even in then, the “description” meta tag isn’t used to influence ranking.

Google also recognizes the “google,” “robots,” “verify-v1,” “content type,” and “refresh” meta tags. Information about how Google understands these can be found at this page in the Webmaster Tools help center.

“It’s possible that Google could use this information in the future, but it’s unlikely,” Cutts says of the “keywords” meta tag. “Google has ignored the keywords meta tag for years and currently we see no need to change that policy.”

So the moral of the story is, if a competitor is jacking your keywords, and using them in their own “keywords” meta tag, this will have no effect whatsoever in how they rank in Google when compared to your site. Cutts says other search engines might use the information, but Google doesn’t.

Google does note that its enterprise Search Appliance has the ability to match meta tags, but this is of course separate from Google web search.

As I have said before, these videos and other tips Google frequently gives out are worth paying attention to for any webmaster looking to rank well. Whether they’re talking about duplicate content, meta tags, or paid links, they’re all aimed at telling webmasters how it is, and clarifying any misconceptions to the contrary. Whether you agree with Google’s methods in all cases or not, the tips are for your benefit.

Like it or not, Google controls what people find on the web when they search. The company’s huge market share is just something that is. There is always the possibility that could change in the future, but at this point, it looks like webmasters are not going to be able to ignore Google for a long time, if they hope to be found on the web by searchers.

We realize (and Google surely does too) that many well-seasoned marketers already know that Google ignores the “keywords” meta tag, but webmasters are born everyday, and not all of them have been so heavily seasoned to this point, and that’s why Google puts this information out there. There is always misinformation (particularly when it comes to search), and sometimes the record just has to be set straight. Who better to do that than Google itself?

Do you find Google’s Webmaster Central videos useful or do you think they’re mostly just retreads of things you already know? Share your thoughts with WebProNews.

About the author:
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

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Talks Ways to Avoid Related Ranking Issues

While Google’s Matt Cutts has certainly provided a wealth of helpful tips via the company’s Webmaster Central YouTube channel, he is not the only one to do so. Greg Grothaus of the Search Quality Team has posted a video (along with a presentation on the Webmaster Central Blog) covering duplicate content and multiple site issues that webmasters continue to face when trying to rank well in Google.

Greg begins by clearing up a popular myth about duplicate content, and that is that Google penalizes sites for having duplicate content. This is not the case. That’s not to say that duplicate content can’t have a negative impact on your rankings, but Google itself is not penalizing you for it.

Have you believed that Google penalizes sites for having duplicate content? Comment below.

Greg says people see messages like the one below and think their content is getting omitted from Google’s results, when in fact it really may just be being omitted for that particular query. Greg stresses that duplicate content is simply a factor on a “by query” basis.

In order to show you the most relevant results, we have omitted some entries very similar to the 20 you already displayed.
If you like, you can repeat the search with the omitted results included.

“What’s actually happening, is that we’re looking at the query that the user’s doing, and we’re saying that we want diversity in the results we’re going to show a user,” says Grothaus. He says those who think their content is being omitted because it is duplicate, will likely find that if they adjust their query to more specifically reflect the missing piece, they may just find that it shows up in results after all.

Google recognizes that most duplicate content is not created to be deceptive. There are of course exceptions, which are considered spam. Grothaus says even spam sites aren’t being penalized for having duplicate content though. They’re being penalized for being spam. Just like some spammers use bold tags, he says. They don’t penalize people just for using them. And they don’t penalize people just for having duplicate content.

Duplicate Content:

• example.com/
• example.com/?
• example.com/index.html
• example.com/Home.aspx
• www.example.com/
• www.example.com/?
• www.example.com/index.html
• www.example.com/Home.aspx

The above list from Grothaus’s presentation shows examples of URLs that are different, but show the same content. Google will recognize that they’re the same, and will try to pick the right one, (although sometimes they pick the wrong one). Greg says Webmasters are the best people to know which one is best, so it helps to only use one.

You will not be penalized for using more than one, but there are some issues that can arise that may negatively affect your rankings. For one, your link popularity will be diluted. Backlinks pointing to several different URL versions of the same content, will make it harder to accumulate link juice for one URL. Greg says that user-unfriendly URLs in search results may offset branding efforts and decrease usability as well. Plus, with multiple versions of the same thing, Google will spend more time crawling the same content, meaning it will have less time to go deeper into your site, and you run the risk of having content not get indexed.

Fixing the Issues

To avoid such issues, Grothaus suggests using a “canonical” version of the URL, meaning the simplest, most significant form. He says to pick one for each page and link consistently within your site. You can also use the rel=”canonical” link element as explained by Matt Cutts in the following clip:

More WebProNews Videos

Rules for rel=”canonical”

There are rules for the rel=”canonical” link element to consider. For one, it should be used between pages that are on the same domain. It works across different hosts. For example, blog.webpronews.com could suggest www.webpronews.com as a canonical URL, but it doesn’t work across domains. So www.webpronews.com couldn’t suggest www.smallbusinessnewz.com.

You can use the element for protocols, such as http:// vs. https://, and you can use it for ports. Pages don’t have to be identical, but they should be similar. Slight differences are ok. You don’t have to use the rel=”canonical” link element. It is just another option, or “another tool in your arsenal,” as Grothaus says.

Another option is to make all non-canonical URLs do a permanent (301) redirect to the canonical (or preferred) URL. In addition, in Google’s Webmaster Tools, you can specify www. vs. non-www. 301 redirects are commonly used when moving sites.

Multiple Domains

Lastly, Grothaus discusses multiple domains. This is in reference to when you have content for different audiences, such as by country, language, etc.

There are concerns here. You have to consider your reputation being distributed across multiple domains, and Google will only show what it perceives to be the best page for a particular query.

One interesting factor of this to also consider, that may often go overlooked, is that with multiple domains, you’re potentially losing the advantage Google’s tabbed user interface. You know how sometimes search results are expandable and point you to different links within the site? If your content is spread out across multiple domains, you may be missing extra clicks, because Google can’t link to another domain here.

Grothaus explains all of the above and elaborates on each point in the following fifteen -minute video. The information is based on his presentation from the recent Search Engine Strategies conference in San Jose.

See a WebProNews interview from SES with Grothaus here as well:

More WebProNews Videos

Did this information clear up any misconceptions you had about duplicate content? Let WebProNews know.

 
About the Author:
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

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Best Practices for Freehosts

Google has made some recommendations for “best practices” for sites that allow users to create their own sites. They give the examples of their own Google Sites and Blogger. So in other words, if you run some type of site that allows users to make their own pages, you may want to pay attention.

1. Make sure your users can verify their website in website management suites (like Webmaster Tools).
2. Choose a unique directory or hostname for each user.
3. Set useful and descriptive page titles.
4. Allow the addition of tags to a page.
5. Allow your users to use third-party analytics packages
6. Help your users move around
7. Help search engines find the good content from your users.
 

When Google says, “help your users move around,” they mean let your users access their data. This is a concept that Google has become very big on. As you may have read, Google has started a group called the Data Liberation Front to address data portability, and has created a site dedicated to instructing users on how to move their data to and from the company’s various products. Basically, Google is suggesting you follow suit.

When Google talks about helping search engines find you users’ content, they mean help the crawlers. “Help us find users’ content using XML Sitemaps,” says Greg Grothaus, Staff Software Engineer on Google’s Search Quality Team. “Help us to steer clear of duplicate versions of the same content so we can find more of the good stuff your users are creating by creating only one URL for each piece of content when possible, and by specifying your canonical URLs when not.”

These may not seem like issues that a lot of people would have to worry about, but you may be (or maybe not) surprised at how often start-ups come and go, which have sites that allow users to create content. Perhaps following these guidelines would cater to an increased chance for a successful platform. More information on the guidelines can be found here.

 
About the author:
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

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Of people who both blog and tweet, the majority would overwhelmingly prefer to have more blog readers than followers on Twitter. This is according to surveys conducted by Darren Rowse who runs ProBlogger and TwiTip.

This is not entirely surprising, since generally, much more effort is put into a blog post than a 140-character or less tweet, but there is certainly a gold-rush for Twitter followers. Jason Calacanis for one is willing to pay a pretty penny for them.

Rowse polled both his ProBlogger audience (which is presumably comprised mainly of bloggers) and his Twitip audience (which is made up of Twitterers). As expected, the Twitip crowd favored Twitter followers slightly more, but there was still a very clear majority wanting more blog readers.

There are certainly arguments for the value of both categories, and Rowse covers them pretty well here. There are some pretty

obvious ones for blogs:
- they require more time/effort
- they provide more info
- they are most likely not going anywhere, while Twitter may be hot right now, but who knows where it will be in the future?
- the more blog readers you have, the more times your posts are likely to be linked to on Twitter anyway

There are obvious benefits to having Twitter followers too though, particularly for marketers.

- More followers is a good indication that there is demand for what you offer as a business, and that people are interested in your product(s)
- relationships easier to form (yes blogs have comments, but typically not the real-time conversation factor, and people are at Twitter to talk…they’re not necessarily at your blog to do so)

Of course people who both blog and tweet know they don’t have to choose between one medium or the other. They compliment each other, and ideally can work to each other’s benefits. Twitter can gain you more blog readers, and a blog can gain you more Twitter followers.

It’s all in the execution. Write good content that Twitterers want to link to. This has plenty of potential for getting you more readers. Include chiclets on your posts, making it easy to share your content (this shouldn’t be limited to Twitter). Include a prominent link for people to follow you on Twitter (a Twitter logo here will help draw attention).

Link to good content from others when you Tweet. If people like what you’re pointing them to, you’ll likely gain more followers. Who would’ve guessed it all comes back to content? You could also mention your blog casually from time to time. This may increase awareness of it. Just because someone follows you on Twitter, does not mean they know about your blog. That said, you probably don’t want to ram it down their throats either.

By Chris Crum 2009

About The Author
Chris Crum is a staff writer for WebProNews and iEntry Network.

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